Last Updated: June 27, 2025
Thank you for shopping at TheraMedicare. We appreciate your trust in choosing our products and services. This Return & Refund Policy outlines the terms and conditions related to product returns and refund processes. By placing an order or making a purchase at TheraMedicare, you agree to the terms listed below.
Definitions and Important Terms
To make this Return & Refund Policy as clear as possible, the following terms have specific definitions:
- Company/We: Refers to TheraMedicare, which is responsible for your information under this Policy.
- Customer/You: Refers to the individual or entity purchasing products or services from TheraMedicare.
- Device: Any internet-connected device such as a mobile phone, tablet, computer, or other devices that can be used to visit the TheraMedicare site and use its services.
- Service: Refers to the services provided by TheraMedicare as described on the website or related provisions.
- Website: The TheraMedicare site, accessible via the www.theramedicare.com
- Product: Physical or digital goods offered by TheraMedicare for sale.
Return & Refund Policy
We are committed to providing the best products and services to our customers. If there is an issue with the product you purchased, or if you are not satisfied, you have 30 calendar days from the date of receipt of the product to request a return and refund.
To process a return, the product must meet the following guidelines:
- The product must be unused and unopened.
- The product must be in its original packaging and complete with all accessories, manuals, and documentation included.
- The product must have proof of purchase (order number, receipt, or invoice).
- For health or hygiene products, the security seal must be intact and undamaged.
- The product is not included in the category of non-refundable items.
Refunds
We conduct thorough quality checks before processing and packaging each product. We also ensure proper packaging to prevent damage during transit.
Order Cancellation by TheraMedicare: There may be times when we do not have the product you selected in stock, or we may face issues with our inventory or quality checks. In such cases, we may have to cancel your order. You will be informed in advance. If you have made a payment via bank transfer or other online payment methods, your funds will be fully refunded.
Damage During Shipping: TheraMedicare is not responsible for damage that occurs to products during transit or transportation caused by third parties (couriers/shippers). However, we will assist you in the claims process with the shipping service provider if there is clear severe damage that occurred during shipping. Please contact us immediately if you receive a damaged product.
Refund Process: Once we receive and inspect the product you returned, and if it meets the above guidelines, we will process your purchase refund.
Refunds will be processed back to the original payment method used at the time of purchase (e.g., credit card, bank transfer).
The refund process may take 5-10 business days depending on your bank or payment provider. You will be notified once the refund has been processed.
Return Shipping
Return Shipping Costs: Customers are responsible for all return shipping costs, even if the items initially had free shipping.
Return Shipping Risk: Customers bear the risk of loss or damage to items during return shipping. We recommend using a traceable shipping service and insuring your package.
Non-Refundable Items
Certain types of items cannot be returned:
- Custom or personalized products.
- Products that have been opened and/or used, especially for hygiene or safety reasons (e.g., supplements with broken seals, opened disposable medical devices).
- Gift cards.
- Items sold at a significant discount or as “final sale.”
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
- Via email: support@theramedicare.com
- Through the contact page on our website
Changes to Our Return & Refund Policy
We may update, change, or make modifications to this document to accurately reflect our Services and policies. Unless otherwise required by law, such changes will be clearly posted here. If you continue to use our Services after such changes, you will be bound by the updated Return & Refund Policy. If you do not wish to agree to this Policy or the updated Policy, you may contact us to discontinue the use of the services or delete your account.