Frequently Asked
Questions
TheraMedicare offers a wide range of products for your health and well-being, including medical supplies, therapy equipment, wellness essentials, and other health-related items. Please browse our website for our full catalog.
To place an order, simply browse our website, add the desired products to your cart, and proceed to checkout. Follow the on-screen instructions to provide shipping and payment information.
We process orders quickly! If you need to change or cancel your order, please contact our customer service team immediately at admin@theramedicare.com/+87820346633. We’ll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be changed or canceled.
Yes, TheraMedicare is committed to providing only genuine and high-quality products. We source our items directly from reputable manufacturers and authorized distributors.
Product warranties vary by manufacturer. Please refer to the specific product page for warranty information, or contact us if you have questions about a particular item.
Shipping options and costs depend on your location and the size/weight of your order. You can view the available shipping methods and their associated costs during the checkout process before finalizing your purchase.
Delivery times vary based on your location and the chosen shipping method. Typically, orders are processed within 3-5 business days and then shipped. Estimated delivery times will be provided at checkout. You will receive a tracking number once your order ships.
Yes, TheraMedicare ships to various international destinations. Please select your country at checkout to see if we deliver to your region and to view associated shipping costs.
Once your order is shipped, you’ll receive a confirmation email with a tracking number and a link to track your package’s progress.
You have 30 calendar days from the date you receive your product to initiate a return for a refund. Products must be unused, unopened, in their original packaging, and have proof of purchase. Please refer to our full Return & Refund Policy for detailed guidelines and non-refundable items.
The customer is generally responsible for all return shipping costs, even if the item originally had free shipping.
Once we receive and inspect your returned item, and if it meets our return guidelines, we will process your refund. Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider.
We accept various payment methods, including Wise, bank transfers, e-wallets, All payments are processed securely.
Yes, TheraMedicare uses industry-standard security measures, including SSL encryption, to protect your personal and payment information. We do not store full credit card numbers on our servers; they are processed securely by third-party payment gateways. For more details, please review our Privacy Policy.
You can often check out as a guest. However, creating an account allows you to track your orders, view your order history, save shipping details for faster checkout, and receive exclusive offers.
You can reach our customer support team by:
Email: admin@theramedicare.com
Visiting our Contact Us page: Contact
Phone: +878 203 466 33
On the login page, click “Forgot Password” and follow the instructions. A password reset link will be sent to your registered email address.